Frequently asked
questions

You select the currency and amount, provide your payout address, and submit the form. We generate a deposit address for you. Once your deposit is confirmed on the blockchain, we process the mixing and send clean coins to your address.

Average processing time is approximately 4 hours, but may vary depending on the amount and current service load. Larger amounts may take longer for security reasons.

AML score indicates the risk level assigned by compliance tools. Our outgoing funds carry an AML score of 0–25%, which is considered clean by most exchanges and services.

Fees depend on the exchange amount. Smaller swaps carry a higher fee (8–11%), while larger swaps benefit from reduced rates (1–2%). Check the Fees page for detailed tier information.

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After placing an order, you receive an Order ID. Use the tracking form on the homepage or visit /track?order=YOUR_ORDER_ID to see the current status. A guarantee letter is also provided as proof of your order.